Support
Planck Block · Updated 2026-11-01
Something not working, or an idea for the next version? Email hello@agenticquarks.com. Include your iPhone model, iOS version and what you saw, and a screenshot if it helps. Expect a reply within a few business days.
How do I start a timer?
Swipe left or right on the timer to roll it. Whichever face lands on top starts counting down at once. Tap the timer to pause or resume, and press and hold to reset it.
My timer did not ring.
Planck Block uses iOS alarms, so a timer rings in silent mode and shows on the Lock Screen. If you said no to alarms, open the Settings app, find Planck Block and allow Alarms. With alarms off the app falls back to a notification, which only sounds if notifications are allowed and your ringer and Focus settings let it through.
How do I restore my packs on a new iPhone?
Open Settings in the app (or the Packs screen) and tap Restore Purchases, signed in with the same Apple Account you bought them with. Packs are one-time purchases and work with Family Sharing.
What is free and what is in a pack?
Free: the Cube and Hex timers, Matte White and Matte Black, the Ice Blue glow, the LCD screen and the Planck Chime alarm, with every face editable. Seven optional packs add more shapes, finishes, glow colors, screen styles, alarm sounds and the Focus tools (Pomodoro cycles, focus stats and task tracking).
How does Flip the phone work?
Turn it on in Settings. With the app open, stand your iPhone on one of its edges to start the face set for that edge, and lay it flat to pause. You choose which face each edge starts.
The Apple Watch app does not match my iPhone.
Open Planck Block on your iPhone once; it sends the current timer to the watch. Keep both near each other with Bluetooth on. If the iPhone is out of reach, the watch runs the countdown on its own.
Can I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.